1. Introduction

Criterion Research LLC wants you to be familiar with how we collect, use and disclose information from and about you because we understand you are concerned about your privacy, and we want to maintain your trust. This Privacy Policy applies to information we collect from all sources including in connection with our websites, mobile sites and electronic newsletters that link to this Privacy Policy. If there is a conflict between this Policy and a Criterion Research’s corporate subscription agreement, the Criterion Research’s corporate subscription agreement will take precedence. This Policy describes Criterion Research’s collection and use of users' Personal Information. It also describes generally Criterion Research's practices for handling Other Information (e.g., interests, demographics and services usage) collected through our Criterion Research’s services or from a third party to the extent such information is associated with a particular device, user or user account. By using the Criterion Research LLC’s online services or by providing personal information to us, you agree to the terms and conditions of this Privacy Policy. You may choose not to submit requested information online, or may choose to restrict the use of cookies, but that may limit the services Criterion Research LLC is able to provide to you. The Criterion Research LLC’s online services are not targeted to, and do not knowingly collect Personal Information from, minors under 18 years of age. We request that these individuals do not provide Personal Information through the Criterion Research LLC’s online services.

2. Information We Collect

Criterion Research LLC and our service providers may collect the following information from and about you:

"Personal Information" for purposes of this Privacy Policy is the information that identifies you as an individual or relates to an identifiable person, such as name, postal address (including billing and shipping addresses), telephone number, email address, credit or debit card number.

• We collect Personal Information when, for example, you register for or subscribe to certain products or services; visit our Criterion Research LLC’s online services; or contact customer service.
• When you access and interact with our Criterion Research LLC’s online services, we may automatically collect certain information about those visits. For example, in order to permit your connection to the Criterion Research LLC’s online services, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Criterion Research LLC’s online services from a mobile or other device, we may collect a unique device identifier assigned to that device ("UDID"), geolocation data, or other transactional information for that device.
• Criterion Research LLC may use cookies and other tracking technologies (such as browser cookies, pixels and beacons) when you visit or use the Criterion Research LLC’s online services. Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether.

3. How We Use Your Information

We use the Personal Information we collect from and about you for the purposes set forth below. Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for all the purposes for which we use and disclose Personal Information. We may combine Other Information with your Personal Information, and when we do, we treat the combined information as Personal Information.

• To improve the quality of our products and services and to personalize your experience by presenting content, products and offers tailored to you, we may also combine the Personal and Other Information we collect with information relating to your use of other Criterion Research LLC products, services and websites. In addition, we may supplement the Personal and Other Information we collect with information from other sources, such as publicly available information from social media services, commercially available sources and information from Criterion Research LLC or business partners.
• To provide and manage our services. We use the information we collect from and about you to provide our products, services and features to you, including: to process and fulfill your subscription, to send you information about your relationship or transactions with us, to measure and improve those services and features, use collaboration tools to share content and collaborate with other users, to provide you with customer support, including online chats, and to respond to inquiries. If you choose to use the collaboration tools, some of your Personal Information may be included in a directory that can be viewed and used by other users of these collaboration tools. In addition, if you have multiple product subscriptions, we may use your information to allow you to sign in to several Criterion Research LLC websites with the same user ID.
• To deliver relevant content and recommendations. To make your experience more interesting and personalized, we may use any of the Personal and Other Information we collect to assist us in delivering content on Criterion Research LLC’s online services.
• To contact you. Criterion Research LLC and Criterion Research LLC may periodically send promotional materials, surveys, or notifications related to our products and services. To help make these materials more relevant to you, we may use and combine any of the Personal and Other Information we collect to assist us in sending you these materials. We may also use your information to contact you, including to respond to your comments, inquiries or requests.
• To protect the rights of Criterion Research LLC and others. Criterion Research LLC may use your Personal Information as we believe to be necessary or appropriate in order to:
  
  1. protect, enforce, or defend the legal rights, privacy, safety, or property of Criterion Research LLC, its employees, agents and contractors (including enforcement of our agreements and our terms of use);
  2. protect the safety, privacy, and security of users of our products and services or members of the public;
  3. protect against fraud or for risk management purposes;
  4. comply with the law or legal process, including laws outside your country of residence; or (v) to respond to requests from public and government authorities including public and government authorities outside your country of residence.

4. Security

Criterion Research LLC uses a combination of administrative, technical, personnel and physical measures to safeguard Personal Information in its possession against loss, theft and unauthorized use, disclosure or modification. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting Customer Service in accordance with the instructions below.

5. Other Important Information

Updates to Privacy Policy. Criterion Research LLC may modify this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Criterion Research LLC’s online services. Your use of the Criterion Research LLC’s online services or your provision of personal information to us following these changes means that you accept the revised Privacy Policy.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at support@criterionrsch.com. We ask that you not disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) when contacting us.

If you are a copyright owner or an agent thereof and believe that any content on this site infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our office (as set forth below) with the following information in writing (see 17 U.S.C. 512(c)(3) for further details):

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the site are covered by a single notification, a representative list of such works on the site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if applicable, e-mail address;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Written notification of claimed infringement must be submitted to the following by mail:

Criterion Research LLC

3120 Southwest Freeway
Suite 200C
Houston, TX
77098