1. Introduction
Criterion Research LLC wants you to be familiar with how we collect, use and disclose information from and
about you because we understand you are concerned about your privacy, and we want to maintain your trust.
This Privacy Policy applies to information we collect from all sources including in connection with our
websites, mobile sites and electronic newsletters that link to this Privacy Policy. If there is a conflict
between this Policy and a Criterion Research’s corporate subscription agreement, the Criterion Research’s
corporate subscription agreement will take precedence. This Policy describes Criterion Research’s collection
and use of users' Personal Information. It also describes generally Criterion Research's practices for
handling Other Information (e.g., interests, demographics and services usage) collected through our
Criterion Research’s services or from a third party to the extent such information is associated with a
particular device, user or user account. By using the Criterion Research LLC’s online services or by
providing personal information to us, you agree to the terms and conditions of this Privacy Policy. You may
choose not to submit requested information online, or may choose to restrict the use of cookies, but that
may limit the services Criterion Research LLC is able to provide to you. The Criterion Research LLC’s online
services are not targeted to, and do not knowingly collect Personal Information from, minors under 18 years
of age. We request that these individuals do not provide Personal Information through the Criterion Research
LLC’s online services.
2. Information We Collect
Criterion Research LLC and our service providers may collect the following information from and about
you:
"Personal Information" for purposes of this Privacy Policy is the information that identifies
you as an individual or relates to an identifiable person, such as name, postal address (including billing
and shipping addresses), telephone number, email address, credit or debit card number.
- We collect Personal Information when, for example, you register for or subscribe to certain products or
services; visit our Criterion Research LLC’s online services; or contact customer service.
- When you access and interact with our Criterion Research LLC’s online services, we may automatically
collect certain information about those visits. For example, in order to permit your connection to the
Criterion Research LLC’s online services, our servers receive and record information about your computer,
device, and browser, potentially including your IP address, browser type, and other software or hardware
information. If you access the Criterion Research LLC’s online services from a mobile or other device, we
may collect a unique device identifier assigned to that device ("UDID"), geolocation data, or other
transactional information for that device.
- Criterion Research LLC may use cookies and other tracking technologies (such as browser cookies, pixels
and beacons) when you visit or use the Criterion Research LLC’s online services. Most browsers are
initially set to accept cookies, but you can change your settings to notify you when a cookie is being set
or updated, or to block cookies altogether.
3. How We Use Your Information
We use the Personal Information we collect from and about you for the purposes set forth below. Please note
that we may use and disclose Other Information for any purpose, except where we are required to do otherwise
under applicable law. If we are required to treat Other Information as Personal Information under applicable
law, then we may use and disclose it for all the purposes for which we use and disclose Personal
Information. We may combine Other Information with your Personal Information, and when we do, we treat the
combined information as Personal Information.
- To improve the quality of our products and services and to personalize your experience by presenting
content, products and offers tailored to you, we may also combine the Personal and Other Information we
collect with information relating to your use of other Criterion Research LLC products, services and
websites. In addition, we may supplement the Personal and Other Information we collect with information
from other sources, such as publicly available information from social media services, commercially
available sources and information from Criterion Research LLC or business partners.
- To provide and manage our services. We use the information we collect from and about you to provide our
products, services and features to you, including: to process and fulfill your subscription, to send you
information about your relationship or transactions with us, to measure and improve those services and
features, use collaboration tools to share content and collaborate with other users, to provide you with
customer support, including online chats, and to respond to inquiries. If you choose to use the
collaboration tools, some of your Personal Information may be included in a directory that can be viewed
and used by other users of these collaboration tools. In addition, if you have multiple product
subscriptions, we may use your information to allow you to sign in to several Criterion Research LLC
websites with the same user ID.
- To deliver relevant content and recommendations. To make your experience more interesting and
personalized, we may use any of the Personal and Other Information we collect to assist us in delivering
content on Criterion Research LLC’s online services.
- To contact you. Criterion Research LLC and Criterion Research LLC may periodically send promotional
materials, surveys, or notifications related to our products and services. To help make these materials
more relevant to you, we may use and combine any of the Personal and Other Information we collect to
assist us in sending you these materials. We may also use your information to contact you, including to
respond to your comments, inquiries or requests.
- To protect the rights of Criterion Research LLC and others. Criterion Research LLC may use your Personal
Information as we believe to be necessary or appropriate in order to:
- protect, enforce, or defend the legal rights, privacy, safety, or property of Criterion Research
LLC, its employees, agents and contractors (including enforcement of our agreements and our terms of
use);
- protect the safety, privacy, and security of users of our products and services or members of the
public;
- protect against fraud or for risk management purposes;
- comply with the law or legal process, including laws outside your country of residence; or (v) to
respond to requests from public and government authorities including public and government authorities
outside your country of residence.
4. Security
Criterion Research LLC uses a combination of administrative, technical, personnel and physical measures to
safeguard Personal Information in its possession against loss, theft and unauthorized use, disclosure or
modification. However, no one can guarantee the complete safety of your information. If you have reason to
believe that your interaction with us is no longer secure (for example, if you feel that the security of any
account you might have with us has been compromised), please immediately notify us of the problem by
contacting Customer Service in accordance with the instructions below.
5. Other Important Information
Updates to Privacy Policy. Criterion Research LLC may modify this Privacy Policy. Any changes to this
Privacy Policy will become effective when we post the revised Privacy Policy on the Criterion Research LLC’s
online services. Your use of the Criterion Research LLC’s online services or your provision of personal
information to us following these changes means that you accept the revised Privacy Policy.
6. Contact Us
If you have questions about this Privacy Policy, please contact us at support@criterionrsch.com. We ask
that you not disclose any sensitive Personal Information (e.g., social security numbers, information related
to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or
trade union membership) when contacting us.